Kitchen’s Fault

Previously: Long Live The Streak!

It was a big group of six people. They all wanted to eat. I punched their food and drinks into the screen. The food runner delivered the food 15 minutes later and when everyone was half-finished eating I noticed one irate man missing his meal. I forgot to put in his order. I’ve done this before. I begged the kitchen to make his “on the fly.”

I walked back to the table.

“Sir, there was a mix up in the kitchen and they thought they made your order when in fact they did not. I apologize for this and I’m getting them to make it right now. It should be out in a couple minutes.”

:laugh:

I still got a 20% on that tab. Later I spilled a glass of red wine on two girls. I only got their legs but it was still messy. When I couldn’t think of a way to blame the kitchen I said, “Sorry guys I’m an idiot.”

20%.

I try to pick apart what gets higher tips or not and I’m finding it’s not necessarily good service because if the words “Sorry” or “I apologize” come out of my mouth I do pretty well. It’s good attitude. If they like me I will get a good tip, no matter how shitty my service was.

Two things:

1. If you receive a free drink, it’s because the bartender wants you to give him the money you would have spent. If you get a $8 drink for free, tip at least $5 on that drink.

2. We look at tips on the total amount, not the amount without tax.

If you ever tip 10-14% to one of my coworkers, I will not hear the end of it. They whine about it, call you cheap, and then make fun of your physical appearance of mannerisms. So yes, a good way to punish a restaurant worker is to give a bad tip. It puts them in an instant bad mood. I, on the other hand, realize that tips are voluntary. I am grateful for every crumpled dollar you give me.

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Anonymous
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Anonymous
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Where do u work at man? I need some good service.

Eugenius
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Eugenius
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I used to give 20% no matter what, my brother was a waiter, plus we are in DC, I didn’t see how I could not ever give a 20% tip. Then my brother stopped working as a waiter, I met some new people that had different views on tipping, and I did a 180.

I am not proud of it but I feel it justified, here is why, as far as food goes if I don’t eat at home the major difference of going to a restaurant is the service/social aspect (US only), lets face it the actual food is “ok” (regardless of price range or the perceived quality of restarant, or the hype it gets, with few exceptions).

So since the service has such an important value in a restaurant experience his main task is to keep the customer happy. I do care if the bread they give me is cold when its normally warm, or the steak is undercooked, or the waiter gives me a bitch face when I tell him the steak is undercooked. I understand a lot of these things are the cooks fault, but I expect him to handle these situations so does his/her management. So considering the waiter in a busy restaurant spends about 3 minutes on a small table, it would be nice and helpful for those three minutes, even if you make a mistake, dont hate me for it, just take care of it. I will gladly pay the 20%, but if the service sucks I don’t give a shit, I work for my money too so I will low ball you and you can hate me or curse me or whatever you normally do. One of the factors in restaurant prices is the service. So I tip accordingly.

As far as bartenders its a bit different, especially in busy bars/clubs, they spend about a minute making your drink (Roosh’s slow service doesnt count). But they are the “chef” and the “waiter” in that situation, and regardless of how absurd the markup on the drinks is its much easier to tip them 20%, even though the task is fairly simple. On the other hand if the bartender acts towards me like they expect 20% and I should wait for 20 min for my drink, all bets are off, thats a huge turnoff and will be reflected in the tip.

JT
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JT
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It’s amazing how the kitchen messes up all the time but the waiter NEVER makes a mistake isn’t it? You’re lucky your customers are stupid. It’s usually pretty obvious when the waiter screws up. Especially when they are one of those cocky ones who doesn’t write anything down, and I say “aren’t you going to write that down?” and they say “oh no I always remember” and then they screw it up anyway.

I always stiff the tip when the service is bad. I don’t care who’s fault it is, but I’m sure it’s usually the waiters. People tip too liberally. It encourages bad service. By the same token I will always tip well for good service and tip like mad for free drinks.

Jack Goes Forth
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Apologizing gracefully and making the customer feel like they were right all along, even when they’re not is so essential in the service industry.

I’ll be nice and gracious during the dinner and happy hour crowds, simply because it’s not that packed and I have the time. At midnight when it’s 7 deep and I’m pounding out 10 red headed sluts and 10 bud lights at a time…uhh, well complaining to me is probably a bad idea. The sheer volume of people ensures a lot of tips.

Jack Goes Forth’s last blog post: Observations On The Richmond Times-Dispatch and Brick Weekly.

Jeanne Marie
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Read Michael LeBoeuf’s How to Win Customers and Keep Them For Life. Classic on customer service. He points out that “people buy emotionally and justify with logic”. Lots of applicable technique backed up by research. I imagine it could also be applied to game.

Arjewtino
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I found it was nearly impossible to predict what tip I’d get based on gender, group size, attitude, friendliness, wealthy-looking, etc. It always averaged about 17% across the board.

When in doubt, always blame it on the kitchen.

Arjewtino’s last blog post: The day I lost my very first Playboy.

mike says
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mike says
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been waiting to hear about how the job’s been going. glad to see you’re taking to it.

RJP
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RJP
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I was once in a bar early on a Friday night in DC. It wasn’t too busy, and I ordered 2 drinks for a total of 10.50. I handed him $13, and said Thanks, to which he replied, “Yeah Thanks” In a sarcastic manner and with a look on his face, I turned back around and got, “You know I work for a living” I turned back around and he threw 3 lemon wedges at me. He then pointed me out to a group of girls at the bar and said, “That guy is cheap he doesn’t know how to tip!” For an empty bar with 2 drinks with almost no alcohol in them, I thought a tip of over 20% was good, but apparently you should be tipping your bartender more than a waiter. I’m also pretty fed up with DC cabs and having to tip them after they purposefully took me in the wrong direction for their meters, refuse my credit cards etc. The standards for tipping in DC are absurd in general, it’s a tip, not compulsory. Staring at someone, demanding, or harassing them into giving you a “tip” seems to miss the point all together….And I’m one of those guys who tips my waiters 20% no matter what and more if they do a good job.

RJP’s last blog post: Idiotic DC Cab System.

Namtab
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Namtab
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thank you thank you thank you

so true

mala
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mala
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Oye, you didn’t ask for no advice I know. Pero ima give it anyways. I did the same thing you did with money, didn’t up my style or living or nothing. Then when I was ready, I bought a old house IN CASH, man. Sure I was a broke somebody for a while…wearing the same funky bodrogos all the time. In these times we are having now, shit I sure don’t regret it. Now I can chill and take a trip if I want and no rent or mortgage bs when I get back.

jkc
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jkc
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jesus, RJP. fuck that dude. shoulda taken back your change.

i tip well, but it’s no secret that most service in DC sucks balls. it’s refreshing to have a friendly waiter…

on several occasions, with the rudest, worst servers i’ve ever encountered, i’ve given a 5 cent tip, and wrote on the bottom of the slip, “you did this to yourself.”

that being said, before y’all label me a cheap prick, when i get excellent service, i tip over 20% and write “great job” on the ticket so they can show their boss and hopefully get commended for a job well done.

Anonymous
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Anonymous
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I agree with jkc. Screw that garbage. Then again, RJP could have said to the bartender that he would have tipped better if the drinks actually had alcohol in them. I hate the “short pour” where the bartender isn’t intentionally trying to screw a particular customer, but rather is merely lining his pockets.

The G Manifesto
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“I say “aren’t you going to write that down?” and they say “oh no I always remember” and then they screw it up anyway”

So funny. That seems to happen more often than not.

DC does have pretty bad service in general. I think it is cause there are no real “career” waitstaff. It is always some law school student putting their way thru school. Lawyers are crappy lawyers…let alone waitstaff.

Southern California has atrocious service.

Although the oldtimers would disagree, Las Vegas still has top notch service in my opinion. Also, SF, NYC, New Orleans because they know how to run restaurants there.

You are a bartender and want a big tip?

Start peddling beeks to customers. Turn that bartending job into a $120,000 a year job.

I have never been a bartender, but as a young G as a valet in Hollywood I turned that into a 150k a year job. Tax free.

– MPM

The G Manifesto’s last blog post: Guest Manifesto: Vigilante Justice – Confessions of a Professional.

Eugenius
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Eugenius
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RJP what you wrote got me fucken mad…..I think I would have thrown the whole lemon box in the dudes face or whatever was next to me, and if I could reach his face probably spill the drink in his face too, and then to embarass the establishment and the fool that hired him (because now this shit is on) I would stand there and yell at the manager really fucken loud, just for the fuck of it, so everyone around could hear, telling him the bartender spit in my drink in front of me (I hope that gets him fired). At this point I dont think I would care who is around and I would never come back to this place……

………ok now I feel better. 🙂

Tampa
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Tampa
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I waited tables for about 7 years – before college during college and then a few months after college. As the years have past, my patience for service industry has grown thiner and thiner. I hate the entitlement attitude. The idea that I have to tip this rude f-ing chump behind the bar who spends 10 minutes kicking it to the fat blonde chick while I wait to order a drink.
THen when he pours me a pint of 7 dollar sierra nevada he lives 3 ounces short of the top with foam. Its all bullshit.

I think the tipping establishment has gotten out of hand. I can’t remember the last time i got decent service and a “hey how are things going.”

And i think bartenders are the worse. So you turned around – stood there – and pulled the tap. Now I owe you 3 bucks – pluse the 12 dollar for the pitchers.

Its a f-ing fraud. All perpetuated by the restaurant association of america.

Its all bullshit. Lady is a bitch behind the bar amd I am suppose to throw her 5 bucks on a 20 dollar order. Piss off.

Tampa
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Tampa
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And is it America’s responsibility to subsidize the labor force for all restaurants. When did that economic policy come to the front?

When did we as a country deciede that we are going to set a social norm that bar owners don’t have to pay their employees because the customer is going to tip them??

Who invented that horseshit. Do i go into a cell phone store and throw the teller an extra five? Or when I buy a sofa do i give the retail clerk 5% because she has nice tits and smiled?

Tipping is all subisidation of an industry that is saturated and mostly sells shitty products.

I have not an ounce of sympathy for a person who sits behind the bar at Local 16 and expects to make 300 beans a night because she is skinny and has a decent rack. We got guys out there diggin ditches for 10 bucks an hour and this dude expects 20 bucsk an hour becaus he opens a miller light and hands it to you.

I feel better.

The G Manifesto
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Tampa,

I totally agree with you.

“When did we as a country deciede that we are going to set a social norm that bar owners don’t have to pay their employees because the customer is going to tip them??”

Understand this though, they CAN’T pay their employees. Running a restaurant is a brutal, and I mean brutal business.

Insurance costs, food costs, liability suits have all been soaring. Its heavy stuff.

Think about it. How much was a drink 15 years ago? $10. Its still $10 today.

How much was cover at a club 15 years ago? $20 at the high end. Most places don’t even get that today.

How much was an entree 15 years ago? $20? Its still like $20 today. (Unless you are dining at Picasso in Vegas and Entrees are like $56…crazy).

To go into the restaurant biz you have to be more fu#ked up than a white girl trying to salsa.

And how many rich restauranteurs do you know?

Better chance of making the NBA.

– MPM

The G Manifesto’s last blog post: Guest Manifesto: Vigilante Justice – Confessions of a Professional.

Ben
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Ben
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Yeah, I think its kind of absurd to tip someone cause they opened a fucking can or bottle for me, or held a glass under a tap for 5 seconds. Hell, I don’t mind getting my own beer.

Large orders or complicated mixed drinks I could see though.

The G Manifesto
Guest

“Insurance costs, food costs, liability suits have all been soaring.”

Oh yeah…not to mention double and tripling real estate costs.

– MPM

The G Manifesto’s last blog post: Guest Manifesto: Vigilante Justice – Confessions of a Professional.

Mitch
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Mitch
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I bar tend in Tampa.

Maybe you’re going to the wrong places my friend.

z
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z
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I tip 15% unless the service is just outrageously horrible or the server is rude (has only happened once). We are very low maintenance patrons though, who order whats on the menu and not create our own dishes, are polite and dont ask the server umpteen questions.

I always get a water along with my drink in case the server is very forgetful and never gets back around to refilling my drink, leaving me thirsty—which can be painful if the dish was spicy.

I used to tip more than 15% back when I was dating if the woman I was with really was a pain-in-the-ass to the server about substituting this or that, or “go ask the kitchen if they can make this”, etc. I’d tip 20% if the woman pulled that.

We dont eat out much at all anymore. I ate out so much in my twenties and early thirties, that I think I got burned out on culinary senstation. I eat drive-thru gunk way too often these days *(taco bell), and way too many Subway Sandwiches.

I think all resturaunts should make the hot waitresses wear those tight-fitting black slacks that reveal the seams in their panties underneath so I can really have a good guesstimate at the exact shape of their ass and camel-toe for my viewing pleasure. This from a man who can no longer go to hooters unless he sneaks.

zorgon
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zorgon
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“How much was a drink 15 years ago? $10. Its still $10 today.”

Bah, you’re going to all the wrong places. I just discovered the place with $1 beer Thursdays where all the underage college girls hang out.

The G Manifesto
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zorgon,

Ha. I was just making a point. Which I think you strengthened.

I usually chill at spots with $15 drinks. And naked girls college girls hang out there.

It all depends on what you want.

And getting it.

– MPM

The G Manifesto’s last blog post: Guest Manifesto: Vigilante Justice – Confessions of a Professional.

The G Manifesto
Guest

“I used to tip more than 15% back when I was dating if the woman I was with really was a pain-in-the-ass to the server about substituting this or that, or “go ask the kitchen if they can make this”, etc. I’d tip 20% if the woman pulled that.”

Funny. Doesn’t every girl do that?

I have done an unofficial case study, and models are more apt to do that than civilian girls.

“I ate out so much in my twenties and early thirties, that I think I got burned out on culinary senstation. I eat drive-thru gunk way too often these days *(taco bell), and way too many Subway Sandwiches.”

Ouch. Don’t do it. You are missing out on the whole “farm to table” revolution happening. Good for you, great tasting (if a credible chef is throwing it together) and ecologically sustainable. Not to heavy on the Bankroll either.

You should look into it.

– MPM

The G Manifesto’s last blog post: Guest Manifesto: Vigilante Justice – Confessions of a Professional.

Tampa
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Tampa
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I use to lose sleep over giving a crappy tip, now I am getting to the point where I stiff the dude with a smile.

Something along the linds of:

“How box of smiles, can a I get a fucking miller lite before the sun comes up??”

“Thanks, sorry about the college loans. See ya around.”

the_alpha_male
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the_alpha_male
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Service Industry jobs are so beta.

“They whine about it, call you cheap, and then make fun of your physical appearance of mannerisms. ”

Only a beta would care what the little people think.

Lance
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Lance
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@ 16

i hear what you’re saying, but what would happen if people stopped tipping? restaurants would be forced to pay more, and would then just increase their prices to make up for it. either way you pay. at least tipping is optional.

Lance’s last blog post: It’s Like a Freakin’ Onion Article: “Hipster Blogger References Imaginary Malady in Response to Imaginary Problem”.

Anonymous
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Anonymous
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6 Arjewtino: “always averaged about 17% across the board.” Roosh must be at least 3% more likeable

Kosma
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Kosma
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Tipping in America is crazy, European way is much better where the personel actually already earns enough wage and you only tip when you like the service. Hell I’d hate tipping a bad waiter/bartender.

Anon75
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Anon75
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I f^cking hate the gratuity based system with a passion. My family runs several restaurants and I won’t have anything to do with it. I’ve known waiters and bartenders my entire life and I never met a decent American in the last twenty-five years. What I mean is each and every one of them is a thief that the rest of us have to subsidize their taxes.

They live in a cash world and ALWAYS under-report their income. This translates to them paying anywhere from 10-40% less in taxes than they should be. It’s worse than a corporate loop-hole because everybody knows about it – the customers, the managers, and the wait staff themselves – and nobody gives a crap. And at the end of the day, the rest of us have to make up the difference in taxes.

Add to it the shitty service, the sense of entitlement, and the gold-digger’s mentality and it makes the entire waiting industry scum (save for the few career lifers and even they suck too). Why don’t we ask Roosh how much “actual income” he left off his tax report the last time he filed as a bartender and how much is he intending to under-report this time around? Trust me this sh*t adds up.

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